FAQs

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please allow 4 - 7 production days time for orders that are not on hand too shipped out. All items on hand will be shipped out within 3 - 5 business days. If you don't have a tracking number after 7 business days please email us at shop@lokeyfamous.com. Also when placing your order, it is important that you submit the correct shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We do not ship to P.O. Boxes.

Products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing (COVID-19) pandemic.

What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense; once we have received the product we will refund the full amount of your original purchase. Please include all a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at 
shop@lokeyfamous.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to shop@lokeyfamous.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.